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COVID-19 Booking Queries

We have been following the expert advice laid out by the government and Public Health England on how businesses should prepare, react and operate in relation to any further spread of the Covid-19 virus.  

It is with regret, that we have taken the difficult decision to close all of our Innkeepers Collection and Innkeepers Lodge hotels until further notice. We have had to make this difficult decision as our hotels operate alongside our pubs and restaurants, given the closure to pubs and restaurants instructed by the government, we must also close the hotels. 

If you have a reservation between now and 20 May 2020, your booking has unfortunately been cancelled and will be refunded if applicable. Bookings made for after 20 May 2020 remain valid. 

Our Innkeeper’s team are away from work for a while, however we will be monitoring the situation on a periodic basis for any bookings after 20 May 2020, in line with Government advice.

If you need to contact us directly about your booking, please use the form on this page, however as the team are not currently working, it may be some time until we’re able to respond, we appreciate your patience and understanding during this unusual time. We will ensure a response prior to your reservation date and we guarantee to uphold any cancellation made during this period.

If you booked with a third party travel agent, such as Booking.com, please contact them directly as we can not amend those bookings ourselves.   

We hope to be open as soon as it is safe for both our guests and teams and we thank you for your understanding.  

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If you've got a query about making a booking, complimentary continental breakfast, our pubs and restaurants, parking or free WiFi, please take a look at our Frequently Asked Questions.

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