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In line with Government restrictions, all of our hotels in England, Scotland and Wales are currently closed, alongside our pubs and restaurants. If you have a reservation at a hotel which is going to be closed during the dates you are due to stay with us, we will unfortunately be cancelling your booking and you will receive a confirmation via email, you do not need to contact us.

If you are unable to travel due to Government restrictions, please cancel your booking by using the link on your confirmation email or use the comments form on this page, stating your booking number. You may not receive confirmation your booking is cancelled prior to your stay, but don't worry, you will not be charged for non-arrival. 

If you booked through a third party travel agent such as Booking.com, please contact them directly as we unfortunately cannot amend those bookings ourselves.

Our Central Reservations phone line is now closed, however you can still contact us using the form on this page and we will get back to you as soon as we can.

Your safety

If you have a question about your safety at our hotels, please see our dedicated page detailing what you can expect when staying with us, advice on dining in our pubs and restaurants and any changes we are making to keep you and our teams safe. We'll keep this page up to date with all of our latest information. 

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