Frequently asked

questions

FAQs

If there are no rooms available, alternative lodges will be suggested to you.   

Please contact our room reservations team on 03451 551 551 or email us for assistance.   

At the end of the booking process you will be given a unique reservation number. This confirms your booking. You will also receive an email confirming the details and the reservation number.  

This may be due to a technical fault, so please contact our room reservations team on 03451 551 551 or email us for assistance.  

An automated email confirmation is sent as soon as the booking is made. If you don't receive this within an hour please contact our room reservations team on 03451 551 551 or email us for assistance. 

Your credit card or debit card account details provided at the time of booking guarantee your booking.

If you'd like to make a group booking of five rooms or more, please contact our room reservations team on 03451 551 551 or email us with your requirements. 

You can only check, amend or cancel your booking on our website while online. On the footer under "Bookings / Amend my booking", enter your details and follow the steps.

Reservations can be made up to 360 days in advance.

Yes, we'll need your payment card details to guarantee your booking. All details are stored securely.

If your booking is made subject to our Flexible Rate terms and conditions you'll be asked to pay for your stay on arrival, at which point you can pay with a different card if you like. We won't charge you for cancellations on Flexible Rate bookings providing they're made before 1pm on the day you're due to arrive. Cancellations made after 1pm on the arrival date will result in the full amount per room, for the first night only, being charged to your card.

All bookings made subject to our Advance Purchase Rate terms and conditions are non-refundable and cannot be amended or cancelled without the full charge being incurred. The cost of Advance Purchase rate bookings will be charged in full at the time of booking.

At check-in you will need to present the payment card used at time of your booking to validate that booking.  

You can guarantee your booking using one of the following cards: Visa, Mastercard, American Express, Visa Debit.

Please ensure that you enter the number on the front of the card, start date, expiry date and issue number (if applicable) correctly. The expiry date must be later than the last day of your intended stay - please use an alternative card if this is not the case.

No. Payment cards are not charged to guarantee a booking, only to pay for a booking. We will only charge a payment card where a pre-paid Advance Purchase Rate booking has been made, or where cancellation charges apply. For Flexible Rate bookings you'll be asked to pay for your stay on arrival.

If your booking is made subject to our Flexible Rate terms and conditions you'll be asked to pay for your stay on arrival. Those bookings made subject to our pre-paid Advance Purchase Rate terms and conditions will be charged in full at the time of booking.

We ask that a third party authorisation form be completed prior to your arrival by the person/company paying for your accommodation. If you have any questions please contact our room reservations team on 03451 551 551 or email us.

Please contact our room reservations team on 03451 551 551 or email us. 

Your room will be ready for you from 3pm on the day you're due to arrive.

Check out is by 12noon on your agreed departure date.

Please let your chosen lodge know if you intend to arrive after 11pm, as you may not be able to gain access after that time. Please call your chosen lodge for more information.

If your booking is made subject to our Flexible Rate terms and conditions we won't charge you for cancellations providing they're made before 1pm on the day you're due to arrive. If you need to cancel or amend your reservation, please call our room reservations team on 03451 551 551 or email us.  All cancellations or amendments must be made by 1pm on the day of arrival.

Any cancellations made after 1pm on the arrival date will result in the full amount per room, for the first night only, being charged to your card. You'll be given a cancellation reference number, which should be kept as proof of cancellation.

All bookings made subject to our Advance Purchase Rate terms and conditions are non-refundable and cannot be amended or cancelled without the full charge being incurred.

The cancellation number is confirmation that your booking has been cancelled. Please make a note of this number - you can then quote this over the phone if you have any queries.

All our prices are per room and include a complimentary continental breakfast.

The majority of our lodges also offer the option to book a room to include a cooked breakfast. Where this is available, rates for both the inclusive continental breakfast and cooked breakfast are shown when you check availability online, or advised when you call our Reservations Team on 03451 551 551. 

A cooked breakfast is available at the majority of our locations and can be booked with your room at an inclusive price as part of your reservation or, alternatively you can request and pay for a cooked breakfast when you are at the lodge.

Breakfast is served from 7.30am until 9:30am on Monday to Friday** and from 8am until 10am Saturdays, Sundays and bank holidays.Some lodges serve breakfast beyond 9.30am - so if you fancy a lie in, just check when booking.  For more information please contact the lodge directly.

** Cooked breakfast is not available at our Innkeeper's Lodge Hornchurch.  At Innkeeper's Lodge Nottingham, Lowdham cooked breakfasts are only available Saturdays, Sundays and bank holidays. 

Where offered, a cooked breakfast can be booked with your reservation and included in the cost your room, or if you prefer you can book it on arrival.

The cooked breakfast is provided by the pub or restaurant associated with the lodge. For more details please contact our room reservations team on 03451 551 551 or email us.  Alternatively please contact the lodge directly.

Breakfast is served from 7.30am until 9.30am Monday to Friday, and from 8am until 10am Saturdays, Sundays and bank holidays**. Choose the 'hot breakfast' option when booking your room online, or simply order it when you arrive.
Some lodges serve breakfast beyond 9:30am – so if you fancy a lie in, just check when booking or when you arrive.
*Prices vary – check individual lodge details when booking. Sorry, cooked breakfasts are currently not available at our Hornchurch lodge or during the week at Nottingham, Lowdham.
**Times may vary – check with your chosen lodge when booking. Our Nottingham, Lowdham lodge serves cooked breakfast on Saturday, Sunday and bank holidays only.

Yes. See our food and drink page for more details.

Our family rooms offer accommodation for up to four people (maximum 2 adults & 2 children under 16), plus one baby or young child in a travel cot, which is available on request. Note that not all of our lodges offer family rooms.

Please check carefully the room configuration of the family rooms when booking. The configuration is written next to the room type on the booking pages e.g. ""Family Triple - 1 Double Bed and 1 Single OR 3 Single Beds"". Our Central Reservations team will be able to advise of room type for bookings made over the phone. Alternatively, please call your chosen Innkeeper's Lodge for more information before you book.

Our family rooms are offered as either triples or quads, accommodating three and four people respectively. Family Triple Rooms contain either 1 double bed and 1 single sofa bed, 1 double and 1 single bed, or 3 single beds. Family Quad Rooms contain 1 double bed and 1 double sofa bed (Maximum capacity is 2 adults or 2 adults and 2 children).

Please note that our sofa beds are not full size beds and may not be suitable for some adults or older children.

Our rooms accommodate up to two adults with either a double bed or as a twin room with two single beds.

Our family rooms are offered as either triples or quads. Family Triple Rooms contain 1 double bed and 1 single sofa bed, 1 double bed and 1 single bed or 3 single beds. Family Quad Rooms contain 1 double bed and 1 double sofa bed (Maximum capacity is 2 adults or 2 adults and 2 children). The layout of all our rooms is explained when booking over the phone and is described when booking online. Please call your chosen Innkeeper's Lodge for more information before you book.

Please note that our sofa beds are not full size beds and may not be suitable for some adults or older children.

Sorry, with the exception of assistance dogs, no pets are allowed in any of our lodges.

All of our lodges operate a no-smoking policy throughout. Smoking within the premises will result in a £100 fine.

If visiting from abroad you will need to bring along a UK travel adapter. Plugs in the UK are 3-pronged and run at 220-240V.

All lodge TVs have Freeview channels.

The majority of our lodges have rooms that are specially adapted for disabled guests. Ground-floor rooms are often available for guests with walking difficulties - please check with individual lodges. For more information contact our room reservations team on 03451 551 551 or email us.

We have high-speed wireless internet installed in all of our lodges. If you have a WiFi enabled device, for instance a smartphone, tablet or laptop, you can connect to the internet for free via a log in page provided by O2.

All you have to do is register your details the first time you access the service, and then log in using the same details on future visits to any Innkeeper's Lodge. Access to the WiFi service is subject to registration with O2 and O2's Fair Usage Policy.

If you require instructions to connect to O2, please ask a member of the team and they'll be very happy to help.

"We have high-speed wireless internet access installed in all of our lodges, supplied by O2.

Connections via O2 are via an unsecured wireless network and guests will need to take their own precautions around data security when using this service.

The O2 WiFi service has the Internet Watch Foundation (IWF) content filtering as standard. This service blocks internet access to ALL content that the IWF has flagged as Child Sexual Abuse and Exploitation. See the IWF's website for more details."

TRAVEL INFORMATION

All lodges* offer free onsite parking. Please note that the following lodges have a limited number of spaces:

  • Ambleside
  • Castleton, Peak District
  • Corstorphine, Edinburgh
  • London Dulwich
  • Lytham St Annes
  • Norwich
  • Woking
*At Innkeeper's Lodge London, Dulwich we have a limited number of parking spaces in the car park next to our neighbouring restaurant, Rocco; just look out for the Innkeeper's Lodge plaques. Parking will be first come first served but there's plenty of free, on-street parking on surrounding roads. We have two spaces reserved for guests of rooms one and two, with ambulant facilities to the left-hand side of the pub.

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Innkeeper's Lodge prides itself on offering value for money, but if you would like to discuss corporate rates further, please contact the room reservations team on 03451 551 551 or email.

 
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