Room Prices
All room prices are per room, per night, and are inclusive of VAT at 17.5%. The room price includes a continental style buffet breakfast. Any other meals taken are not included in the room price and must be paid for separately. Reservations may be made up to one year in advance. We periodically review our room prices and we will tell you of any change from the published rates before you book. If you make a reservation more than one month in advance, the quoted room price may change before the date of your stay.

We will endeavour to inform you of any price increases, however Innkeeper’s Lodge reserve the right to charge the current room price on the day of arrival. If the price of the room has increased by the time you come to stay at an Innkeeper’s Lodge, you will be entitled to cancel your reservation without charge (even if you arrive after 1pm). For an up-to-date room price, please contact Room Reservations on 0870 243 0500 or your chosen Innkeeper’s Lodge. Innkeeper’s Lodge strictly forbids the “selling on” of rooms at an inflated price by a third party. In such cases bookings will be automatically cancelled.

Room Requirements
Innkeeper’s Lodge will make every possible effort to ensure that our guests’ requirements are met, however all rooms are subject to availability. We apologise in advance if your particular requirements cannot be met.

Family Rooms
Family rooms offer accommodation for two adults and up to two children under the age of 16. All family rooms contain a double bed and a sofa bed. Cots (for children up to two years of age) are also available upon request at all Innkeeper’s Lodges, and at no extra charge. Please note that not all Innkeeper’s Lodges offer family rooms.

Nonsmoking Rooms
At Innkeeper’s Lodge all our rooms are nonsmoking.

Accessible Rooms
The majority of Innkeeper’s Lodges have rooms which are specially adapted for disabled guests. Alternatively, if you have walking difficulties rooms are available on the ground floor. Please note that not all Lodges have rooms located on the ground floor. Please contact Room Reservations for more details.

Reservations
All reservations must be guaranteed by a credit/debit card. Innkeeper’s Lodge will not be able to make a reservation for you without a credit/debit card. Payment will not be taken in advance of your arrival date but the card will be charged if the booking is not cancelled before 1pm on the day of arrival. All online reservations are automatically guaranteed as a credit/debit card is required to proceed with the booking process. In wholly exceptional circumstances Innkeeper’s Lodge may accept a reservation without a credit/debit card. These reservations must be guaranteed by email or fax within 24 hours or they will be released.

Booking Restrictions
A minimum length of stay is sometimes required depending upon your selected Innkeeper’s Lodge and the date you wish to stay. You will be advised of any restrictions when booking. Please note that minimum stay restrictions apply to the whole duration of your stay. The full charge of the booking will be applied in the event that room residency is curtailed within the duration of the minimum stay restriction.

Arrival and Departure
Check-in time is from 3pm until 11pm on the day of arrival. If you arrive after 11pm you may not gain access to the Lodge, please call your chosen Innkeeper’s Lodge. Check-out time is by 12 noon on the day of departure.

Cancellations
If you need to cancel or amend your reservation, please call Room Reservations on 0870 243 0500 or visit www.innkeeperslodge.com. Any cancellations or amendments must be made by 1pm on the day of arrival. If you cancel a guaranteed reservation after 1pm on the arrival date, you will be charged for one night’s accommodation per room booked. A cancellation reference number will be given and should be kept as proof of cancellation.

For reservations of five rooms or more please see our group booking policy. If you have already arrived and wish to depart early, you must inform the Lodge prior to 12 noon on the day of your amended departure date. The Lodge will arrange for a refund for the unused part of the stay. Notification given after 12 noon on the day of the new departure date may result in an additional one night charge being made.

Payment
At Innkeeper’s Lodge you pay for your room on arrival and any purchases as you make them. On departure, just drop your key and go. We accept payment by cash, cheque (with a valid cheque guarantee card), credit and debit cards (Switch, Visa, Mastercard, American Express). Guests paying by cash are required to provide identification on check-in. Acceptable forms of identification are: passport, current driving licence, credit, debit and switch cards, current utility bills, bank statement with address or police warrant card.

Group Reservations
All group reservations must be secured with a credit/debit card. We do not accept, under any circumstances, stag and hen parties in any of our Innkeeper’s Lodges. For reservations of five rooms or more our group booking policy will apply: For bookings of five rooms to nine rooms, all cancellations/amendments must be made five days prior to the arrival date. If a cancellation/amendment is made within five days prior to the arrival date, a charge of one night’s accommodation per room cancelled/amended will be made.

For bookings of ten rooms or more, all cancellations/amendments must be made ten days prior to the arrival date. If a cancellation/amendment is made within ten days prior to the arrival date, a charge of one night’s accommodation per room cancelled/amended will be made. A non-refundable deposit will be required to secure the reservation. This will be advised at the time of booking. For more details on our Group Booking Policy please contact Room Reservations on 0870 243 0500.

Agency Commission
Agency bookings are welcomed at Innkeeper’s Lodge, however all bookings must be non-commissionable. Innkeeper’s Lodge do not pay agency commission.

Eating and Drinking
All meals (including breakfast) are available in the restaurant which is situated in or next to the Innkeeper’s Lodge. Breakfast is served in the restaurant from 7am to 9.30am Monday to Friday, and 8am to 10am Saturday and Sunday. At our Toby Carvery, Harvester, Sizzling Pub Co., Pub & Carvery, Ember* and Vintage Inns restaurants there is no need to make table reservations, simply turn up and you will be shown to a table. If there are no tables available you will be advised of a waiting time. Wherever possible food is available 12-10pm every day (with the exception of Godalming and Birmingham/Coleshill) except Christmas Day, Boxing Day, New Year’s Eve and New Year’s Day.
*Please note that no children are allowed in any Ember Inns with the exception of breakfast.

Guest Consideration
We would like to ensure that all our guests’ stay with us is peaceful and enjoyable. We politely ask all our guests to respect each other’s stay with us. We may ask you and/or any member of your party to leave immediately if your conduct is considered by us to be inappropriate, likely to cause harm or discomfort to other guests, us or our staff, or is likely to breach this term/policy. No refunds will be given in these circumstances. We have the right either during or after your stay to recover from you the costs of any of the following: any compensation we may pay to others, including our guests; any property or accommodation damage; any other charges, fees, or levies we may incur resulting from your action or inaction and from any breach of this policy. Please note that by staying with us you agree to abide by the terms of this policy.

Directions
Directions are available online. If you require more detailed directions please contact Room Reservations on 0870 243 0500 who will be pleased to help.

Contact
Innkeeper’s Lodge is part of Mitchells & Butlers Retail PLC.

Customer Services Department
Mitchells & Butlers,
27 Fleet Street,
Birmingham
B3 1JP

Innkeeper’s Lodge Room Reservations
Queens Bridge,
18 Dundee Road,
Perth
PH2 7AB.

Miscellaneous
Electrical appliances, such as mini cookers and toasters, may not be used in the rooms as they may set off the fire alarm system. Similarly, smoking is not permitted in any of our rooms for the same reason. In wholly exceptional circumstances which are beyond our control we reserve the right to alter, amend or cancel your reservation. All reservations are subject to the Licensing Act 1984 and the Hotel Proprietor’s Act 1956.

Pets We regret that, with the exception of assistance dogs, no pets are allowed in any Innkeeper’s Lodge.

*Ember Inns Childrens’ Policy Children under the age of 14 are not allowed to be in the interior of the pub during pub trading hours. Children between 14-18 years are allowed in the pub if they are eating a meal with an adult. For younger children, meals may be collected from the pub and taken to your room. Note: Children however are allowed to take breakfast when staying in the Innkeeper’s Lodge (as the pub will be closed).

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