Innkeeper's Lodge is committed to protecting your privacy. This policy explains how we use information collected about you and what security measures we have in place to protect your information

We have structured our website so that, in general you can visit us on the web without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, you can be sure that it will only be used in accordance with these privacy guidelines.

What information do we collect?

We may collect the following information to enable us to process your reservation.

• your name
• address
• phone numbers
• email address
• credit/debit card detail

When you provide any information on line, you should look for the 'Opt In' box which you can click to say you consent to your information being used for marketing purposes. If you have not previously objected to us using your information for marketing purposes, you may change your mind at any time by writing to or emailing us at:-

Data Protection Officer
Isle of Skye Hotel
Queens Bridge
Dundee Road
Perth
PH2 7AB

What do we do with the information we gather?

We require this information to understand your needs and process your reservation and provide you with a better service, and in particular for the following reasons:-

• Internal record keeping;
• We may use the information to improve our products and services including this website;
• Our representatives may follow up, either by email or mail to people who have filled in our subscriber details or requested information from ourselves.
• We may periodically send you information about new products, special offers or other information which we think you may find interesting unless you advise us that you do not wish to receive this.

We will not e-mail you in the future unless you have given us your consent at the time you provide us with your email address.

Who we share your information with and your choices

When you use this site and have not advised us to the contrary, you are agreeing that we may use your personal information for the purposes set out in this statement. Whilst we will take all reasonable steps to protect your personal information, as required by the Data Protection Act 1998, we cannot guarantee the security of any personal information you disclose online. When you provide us with your personal information, you accept the inherent security implications of doing this and will not hold us responsible for any breach of security unless we have been negligent or in wilful default.

If we decide to change our privacy policy, we will post those changes on this page. The date that the change will take effect will be set out with the details of the change. We will endeavour to give you reasonable notice of any such changes.

We will not pass on your information to any organisation outside Mitchells & Butlers Retail Limited, including subsidiaries and third parties unless we are required to do so by law, regulation or any recommended code of practice However your information may be shared in the event of a merger or business acquisition.

If you think we are holding incorrect information or you would like a copy of the information we hold about you

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. This fee will not exceed £10. If you would like a copy of the information held on you please write to:-

Data Protection Officer
Isle of Skye Hotel
Queens Bridge
Dundee Road
Perth
PH2 7AB

If you believe that any information we are holding on you is incorrect, please write to us as soon as possible at the above address. We will correct any information which is found to be incorrect promptly.

How we protect your information
We are committed to ensuring that your information is secure. We have implemented appropriate physical, technical and organisational procedures to maintain information that is accurate, current, secure and complete. All of the personal information supplied to our web site is encrypted for added security.

How we use cookies
A cookie is a piece of text which asks permission to be placed on your computer's hard drive. Once you agree, your browser adds that text in a small file. We use cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Denial of a traffic log cookie should not prevent you from using one of these sites.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. This practice is strictly in force. We know that people have concerns about cookies, but we believe that the benefit we both gain from their proper use is worthwhile. You may set your web browser (Microsoft Internet explorer or Netscape navigator) to notify you of cookie placement requests or decline cookies completely. You can delete the files that contain cookies those files are stored as part of your Internet browser.

Contact us
If you have any questions/comments about privacy, you should email us at info@innkeeperslodge.com

Revised February 2007

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