More than just a good night's sleep

FAQs and terms of use on our gift cards

Where can I buy Innkeeper's Lodge gift cards?

You can buy Innkeeper's Lodge gift cards online or by calling our gift-card team on 0121 498 7071.

You can also buy plastic gift cards in person at any of our lodges nationwide. Just speak to a team member.

How are gift cards sent?

If you order online, you can choose to have your gift card sent directly to its recipient via email or text message.

What can I pay for with Innkeeper's Lodge gift cards?

Innkeeper's Lodge gift cards (whether plastic, email or text message) are valid at all Innkeeper's Lodges in the UK. Use them to pay for:

  • Your room when you arrive
  • A hot breakfast when you check in
  • Your choice of food and drink in the pub or restaurant adjoining the Innkeeper's Lodge you're staying in. All adjoining pubs and restaurants are operated by Mitchells & Butlers who issue Innkeeper's Lodge gift cards.

Please note: Innkeeper's Lodge gift cards can only be redeemed when you present them in person. Unfortunately, we cannot accept gift cards to book or reserve a room.

In what amounts are gift cards available?

You can credit a gift card with any denomination of £5, up to a total value of £100.

For how long are they valid?

Our gift cards are valid for 12 months from the date of purchase.

Who can I send a gift card to?

Email gift cards (or 'e-gifts') can be sent to anyone with a valid email address. Text-message e-gifts can be sent to anyone with a UK mobile number starting with 07.

When I order a gift card for a friend, how will I know it's been sent?

After you've made payment, you should receive an email detailing your order and confirming the delivery of your gift card.

What if the gift card is not received?

Email our team with your details and we'll reply to your query as soon as possible.

How do I spend a gift card received by email or text message?

Just show the email (either on your smartphone or as a print-out) or text message to the person serving you, who will redeem it for you.

Do I have to spend all the money on my gift card in one go?

Not at all. If there's any remaining balance on your gift card, feel free to come back and spend it before the expiry date.

Where can I find out the remaining balance on my gift card?

Click on the 'Check my balance' link at the bottom of our gift cards page and follow the simple instructions.

Can I order large quantities of Innkeeper's Lodge gift cards?

Certainly. Simply call the gift-card team on 0121 498 7071 - the line's open 10am-4pm, Monday-Friday.

I have an issue with my gift card, but I can't find the answer here.

Email our team, who should be able to help you with any further queries.